FAQ

Fast answers for procurement, councils and facilities teams

This page is designed for buyers who need clarity: what works, what’s safe, what documentation exists,
and how to roll it out without surprises.

Need a recommendation for your surfaces?

Tell us the surface + environment (e.g., rail asset, school, depot). We’ll recommend the safest option and the minimum kit.

Procurement ready
WHS conscious
Council / rail / facilities

Is it safe for public-facing sites?

Yes — the range includes lower-odour options for occupied environments. Always follow the SDS and spot test.

Will it damage painted assets?

Used correctly, risk is reduced. The key is matching product to surface, using dwell time properly, and spot testing first.

Do you have procurement documentation?

Yes — SDS and supporting procurement material are available. We can also help with onboarding and standardisation.

Product selection

Which product should we use for councils and rail assets?

Gold is designed as the primary remover for demanding environments and harder graffiti.
If you’re managing multiple surfaces, we’ll confirm the safest option per substrate and paint type.

Best practice: spot test, then scale.

Which product is best for schools and occupied facilities?

Red is the lower-odour option intended for public-facing and occupied sites.
It’s designed to support staff comfort and safer operations while maintaining consistent performance.

What are the wipes for?

Wipes are for rapid response and small incidents — ideal for vehicles, depots, supervisors,
and “on-the-spot” touch-ups where setup time matters.

What is “Shadow Remover” and when do we need it?

Shadow Remover is a finishing step used after primary removal when a surface still shows residual
“ghosting” or staining — especially on porous or problem substrates.

Safety, WHS and operations

What PPE do we need?

PPE requirements depend on the product and your operating environment. Always follow the SDS.
If you tell us your task and site conditions, we’ll recommend a compliant baseline PPE approach.

Do we need to spot test every time?

Yes — spot testing is the simplest way to reduce risk. Once a surface type is validated under your local conditions,
your team can follow that standard method for repeat jobs.

Is the product environmentally compliant or suitable for sustainability policies?

The range is designed to reduce risk compared to traditional solvent-heavy removers.
Lower-odour options are available for public environments, and SDS documentation supports environmental and WHS review.
If you have specific sustainability or chemical policy requirements, we can help assess suitability.

How do we reduce labour time and repeat visits?

The system is designed around a clear workflow: match the remover to the use case, use correct dwell time,
and apply a finishing step where required to lift residual staining. This reduces rework and repeat callouts.

Procurement, supply and rollout

Do you supply commercial pricing and invoicing?

Yes. Request pricing and tell us your expected volumes, sites, and operational model (in-house vs contractor).
We’ll respond with a commercial supply approach that fits your procurement process.

What is the shelf life and how should products be stored?

Products should be stored in accordance with the SDS.
Under normal storage conditions, shelf life is suitable for standard depot and facilities use.
We can advise on storage practices if you’re holding stock across multiple sites.

Can this be used by contractors as well as in-house teams?

Yes. The system is suitable for both in-house teams and contractors.
We recommend standardising product selection and basic methods to ensure consistent outcomes and reduce misapplication risk across sites.

Do operators need formal training to use the products?

No formal certification is required.
Operators should follow the SDS and recommended methods.
We can provide simple usage guidance to support safe, consistent application where needed.

Can you support onboarding for teams and contractors?

Yes — we can provide simple usage guidance and standard methods to help ensure consistent outcomes
and reduce misapplication risk across sites.

Do you have a “minimum kit” recommendation?

Yes. If you tell us the surfaces and environment, we’ll recommend the minimum set of products to cover
80–90% of incidents, then layer in finishing steps as needed.

Ready to standardise graffiti removal across your portfolio?

Get commercial pricing, product recommendations for your surfaces, and procurement documentation for approval.

Request commercial pricing
Download SDS & procurement documents